Refund Policy

1 Overview

Everything AmaX Ltd. ("AmaX", "we", "us", or "our") sells on the AmaSports platform is a digital product delivered instantly to your account — there is no physical shipping, and nothing to return by post. We currently offer two paid products:

Because access is granted immediately on successful payment, refunds are handled as described below rather than through a returns process.

2 How refunds are paid

3 When you're eligible for a refund

• Duplicate or accidental charge — you were charged more than once for the same subscription period or the same match.
• Charged but not activated — payment was deducted by PayHere but your subscription or stream access was never activated on your account due to a fault on our side.
• Live-stream failure — you unlocked a match stream and it failed to become available for the match due to a technical fault we are responsible for (not, for example, your own internet connection or device).
• Unauthorised transaction — the payment was made without your authorisation (subject to verification).
• Any other circumstance where a refund is required by the consumer-protection law that applies to you.

4 When you're not eligible for a refund

• You changed your mind after your subscription or live-stream access was already activated and usable;
• The subscription period or the match has already passed and the access was available to you as purchased;
• Poor stream quality or interruption caused by your own device, app, or internet connection rather than a fault on our side;
• You no longer wish to use the Platform, or your account was suspended or terminated for breaching our Terms & Conditions.

5 Free trial

New players get one free 10‑day trial before any subscription charge applies. Since the trial itself is never charged, there is nothing to refund for it — you will only ever be billed once you choose to subscribe after the trial ends.

6 How to request a refund

Email alex@amaxlk.com within 7 days of the charge with:

• The email address on your AmaSports account;
• The approximate date and amount of the charge;
• The PayHere payment/order reference, if you have it (found in your payment confirmation email); and
• A short description of the issue.

We may ask a few follow-up questions to verify the charge before approving a refund.

7 Processing timeline

We aim to review refund requests within 3 business days. Once a refund is approved, PayHere typically returns the funds to your original payment method within 5–10 business days, though the exact timing depends on your bank or card issuer and is outside our control.

8 Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our products, pricing, or legal requirements. We will update the "Effective date" above whenever we do.

9 Contact us

Questions about a refund? Reach us at: